While there’s plenty of chatter about the demise of traditional retail shopping and the dominance of the e-commerce environment, the reality of today’s retail commerce is not quite so binary according to Salesforce’s newest “Connected Shoppers Report.”salesforce, customer experience, sales, retail
Salesforce’s “State of the Connected Customer” finds today’s consumers expect to be treated like individuals, with 73% replying companies should understand their needs and expectations.salesforce, customer experience
Two massive trends are forcing customer-centered rather than
product- or activity-centered behavior by organizations. The global capacity to connect and the aggregate power of global computation are fueling rising customer expectation in both for-profit companies, and public and non-profit institutions – from health care to education to government.
technology innovation, alliance partners, salesforce, business innovation, customer experience