The Power of Employee and Customer Experience to Drive Growth
Explore the power of employee and customer experiences to drive growth in this presentation from Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce.
About the event
This presentation from Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce, is designed to explore the power of employee and customer experiences to drive growth. Tiffani will discuss key learnings from her book Growth IQ as well as her report for Forbes Insights, The Experience Equation, How Happy Employees and Customers Accelerate Growth.
Following Tiffani’s engaging presentation, Jason English (YPO Dubai) will moderate a panel discussion with YPO members Fred Thiel (YPO Gold Orange County), Ana Soares dos Reis (YPO Gold Portugal) and Tim Gentry (YPO Washington DC), who will discuss the information Tiffani presented, sharing their real-life application failures and successes that challenge and support Tiffani’s view.
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Meet the panelists
Tiffani Bova
Tiffani Bova is the chief growth evangelist at Salesforce and the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Bova has been named to the latest Thinkers50’s list of the world’s top management thinkers and is a welcomed guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She also contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review. She is a change maker who’s thought-provoking and forward-thinking insights have made her a frequent guest on a variety of industry-leading podcasts and live broadcasts.
Jason English
Jason English became CEO of CG Tech in 2018 after serving as Prommac Chief Executive Officer for six years. Prior to starting his businesses, Jason spent more than a decade at Kentz Engineers & Constructors. where he was most recently Global Project Development Director, Technical Support Services, leading international development and strategic projects for Kentz in a variety of countries including the USA, Canada, United Kingdom, Africa, Middle East and Australia. Before that Jason ran Site Project Operations in South Africa and Africa and worked on a number of large scale shutdowns and projects in the Petrochemical, Mining and Power sectors for clients which included blue chip clients such as Chevron, Sasol, BP, Shell, Engen/Petronas, Queensland Gas, British Gas, Bamangwantu Copper Limited and Fluor.
Tim Gentry
Tim Gentry is a thought leader in value chain disruption and protection measurements. His body of work exhibits a true understanding of how to leverage market forces to extract and defend value. He sits as an Adjunct faculty at Georgetown and advisor for startups and investment funds, providing market leadership. Tim is honored to be a member of both YPO and Chief Executive’s Organization (CEO). He currently is the Chair of the Entrepreneur and Innovation Network for YPO.
Ana Soares dos Reis
Ana Paula Reis is, since June 2018, Member of the Board and of the Executive of Bynd Venture Capital, registered in the Portuguese Securities Market Commission. She has served as non-executive Board Member in four Real Estate development companies since March 2016, two of which being Jarsmed S.A. and Basitele 35 S.A., where she serves as Chairman of the Board, since June 2017 and January 2019, respectively. Ana is Member of the Advisory Board of a medium sized, privately held Portuguese Food company since March 2013, serving as President of the Advisory Board since March 2017. She is President of the Investment Committee of Startup Discoveries S.A., a micro Venture Fund.
Fred Thiel
Fred Thiel is a senior advisor to management teams, boards of directors, private equity and venture capital firms, and sits on private and public company boards. He is a respected expert and frequent speaker on the Internet of Things (IoT) and the digital transformations of companies and industries, providing deep technology industry expertise and strategic advice on transformational value creation – the process of generating growth and shareholder value. Fred has over 25 years operating experience leading companies in the technology, data communications, Internet, M2M, automation, Big Data, digital media and software industries. He has repeatedly driven rapid growth and generated hundreds of millions of dollars in shareholder value.
