YPO member Laura Van Til grew up in the heart of the hospitality business. After her father helped found Days Inn, he developed The Kessler Collection, a network of boutique luxury hotels. Laura understood this would be a big step up from Days Inn – room prices could be as much as 15 times higher, and customer service would require a much higher standard.
Laura prepared herself to join the family business, graduating from Cornell’s School of Hotel Administration and earning a MBA from Emory University. She gained real world experience in a variety of positions in the real estate development sector and eventually joined The Kessler Collection, where today she is President and COO.
The Kessler Collection currently holds nine luxury sites in the Southeast United States and Colorado, and Laura is growing the company into a premiere brand for guest experiences.
In this episode, Laura shares how she empowers employees to perform and embrace culture in the hospitality business.
Made possible with grants from Gazelles Growth Institute.